help

<Payment>

・Credit card, PayPal, and bank transfer are available.

・Customers are responsible for paying the transfer fee.

-If using bank transfer, please transfer the amount to the designated account within one week of placing your order. We will begin preparations for shipping as soon as the payment is confirmed. After completing the transfer, please contact info@ovenuniverse.net with your name and order number so that we can respond more smoothly.

<Shipping and shipping charges>

-We will ship within 1-3 days after receiving your order and payment.

・Shipping charges are as follows.

Mail service such as Click Post is 350 yen nationwide.

Sagawa Express/Kuroneko Yamato (cannot be selected)
Hokkaido: ¥ 660
Outside Hokkaido: ¥880

・If shipping within Hokkaido, you can choose the free shipping option for purchases of 6,000 yen or more including tax , and for purchases of 11,000 yen or more including tax to other areas. (You can select this on the checkout screen.)

・International Shipping

<Returns>

:Incorrect delivery of product
: Product defective

We will only accept requests in the above cases.

-If the product is in stock, we will exchange it, otherwise we will refund your money.

・Please contact us within one week from the arrival of the product. We cannot accept returns if more than one week has passed . Thank you for your understanding.

<About product condition>

Magazine covers and record jackets may be damaged during shipping from overseas. Thank you for your understanding.

Please note that cracks or scratches on the cassette tape case are not eligible for return.

Please understand the above matters before using this service.